Soiled items will be discarded immediately. Any bags with food items will be discarded at the end of the day and not be kept in lost and found. Items that are turned into “Lost and Found” will be kept for a period of 3 weeks from the time they are received. Topeka Metro will strive to unite lost items on our buses or our property to their rightful owners. In case of inclement weather that affects our bus routes (ice or snow), Topeka Metro will notify the media, post to and Topeka Metro’s Facebook and/or Twitter pages, and our customer service will have information at 78.
We suggest to leave earlier than usual to make sure you have ample time to get to your bus stop or the bus station. If we are open for business, no closing information will be posted. Safety is our number one priority at Topeka Metro, so determining whether or not to suspend service is carefully contemplated. NOTE: Effective May 14, 2022, the customer service sales windows will NOT be open on Saturdays. Those that qualify for reduced fare can obtain their Topeka Metro Reduced Fare ID at the customer service window.
The Customer Service Specialists at the window are ready to help with questions relating to routes, schedules and fares. Ride Guides and service materials in Braille, large print, and Spanish are available upon request. Inside the lobby of QSS, passengers can purchase bus passes, cards and tickets. Quincy Street Station (QSS) is Topeka Metro’s bus transfer station located in downtown Topeka at 820 SE Quincy Street. Cancellations for Lift service must be made at least 1-hour prior to the passenger’s pick-up window. When e-mailing an agency cancellation, please include the date and a list of client names to be cancelled. NOTE: As of May 14, 2022, the customer service windows are CLOSED on Saturdays.Īgencies who have Lift service clients may e-mail if their agency closes due to inclement weather or an emergency (ex. to 6:00 p.m.Ĭustomer service windows close at 6:00 p.m.
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